Excellence in Performance
Definitions
Leaders set high standards
Managers see that standards are met
Goal Setting
SMART Goals
Development Practices

Feedback
The importance of Feedback to the Learning Process
Getting and Giving Constructive Feedback

Accountability and Commitment

People Skills and Emotional Intelligence
The "Hard Case" for Soft Skills
Why developing EQ produces better numbers

Trust and fear
Collaboration
Calibrating risk and growth

Integrating Development and Training
Differences between Leadership and Management
Why both are so important

Assessing Individual and Group EQ
The Birkman Report
A tool for understanding how and why we do what we do
Understanding how simple individual differences cause
stress and miscommunication

Organizational Culture
Every organization has a culture
Culture can be an asset or liability
Culture can be created
Culture can be measured
Culture can be managed

Creating a Culture of Continuous Learning, Development
and Achievement